Last Updated: June 30th 2026
These Terms and Conditions (“Terms”) govern the provision of professional customs, taxation and import advisory services by CustomsDeclaration.ie (“we”, “our”, “us”).
By placing an order through our website, submitting documentation, or otherwise engaging our services, you agree to be bound by these Terms.
1. Our Services
We provide professional customs, taxation, compliance and import advisory services relating to the importation of vehicles and other goods.
Our services may include, but are not limited to:
- Customs declarations;
- Transfer of Residence (ToR) applications;
- Customs relief applications;
- Customs exemption applications;
- Import tax reports and assessments;
- Customs valuation and classification;
- Revenue correspondence;
- Revenue compliance assistance;
- Professional customs and taxation advice; and
- Other customs, taxation and import-related services published on our website.
Each engagement is assessed individually.
Not every engagement requires the submission of a customs declaration or application. One of the purposes of our professional service is to determine the correct customs or taxation treatment applicable to your circumstances.
2. Professional Service Fee
Our fees are charged for professional customs, taxation and advisory services.
The Professional Service Fee covers, where applicable:
- Professional advice;
- Document review;
- Compliance assessments;
- Customs classification;
- Customs valuation;
- Taxation assessments;
- Eligibility reviews for reliefs and exemptions;
- Preparation of declarations, applications and reports;
- Communications with Revenue and other authorities;
- Administrative work;
- Compliance systems;
- Technology platforms used to provide our services;
- Professional time; and
- Related administration.
The Professional Service Fee is charged for our professional expertise and services and is not solely a fee for submitting a declaration or application.
3. Immediate Commencement of Services
By placing an order, you expressly request that we commence providing the requested professional service immediately.
For the purposes of these Terms, work is generally considered to commence once we receive an email containing the information, documentation or other details necessary to assess or provide the requested service.
From that point we may commence:
- Opening your file;
- Reviewing documentation;
- Verifying information;
- Carrying out compliance checks;
- Customs classification;
- Valuation assessments;
- Taxation reviews;
- Eligibility assessments;
- Preparing declarations, applications or reports;
- Communicating with Revenue; and
- Providing professional advice.
Much of this work is undertaken internally and may not be visible to the customer.
4. Cancellation and Refunds
Before Work Commences
If an order is cancelled before we have received the information or documentation necessary to commence work, and before any professional work has commenced, a full refund of the Professional Service Fee will be issued.
After Work Commences
Once professional work has commenced, 50% of the Professional Service Fee is deemed earned and is non-refundable.
This reflects the professional services already provided together with the administration, compliance systems, technology platforms and resources allocated to the engagement.
Depending on the stage reached and the professional services provided, we may retain more than 50% of the Professional Service Fee, including the full fee where the requested professional service has been substantially or fully completed.
Professional work includes, but is not limited to:
- Opening and administering your file;
- Reviewing documentation;
- Compliance assessments;
- Customs classification;
- Customs valuation;
- Taxation assessments;
- Eligibility reviews;
- Preparation of declarations, applications and reports;
- Communications with Revenue; and
- Professional advice.
Any refund following commencement of work will reflect the professional services already provided.
Completion of Service
No refund shall be payable once the requested professional service has been substantially or fully completed.
This includes, but is not limited to:
- Preparation of a customs declaration;
- Preparation of a Transfer of Residence (ToR) application;
- Preparation of a customs relief or exemption application;
- Preparation of an import tax report;
- Preparation of any professional assessment or report; or
- Provision of professional customs, taxation or import advice requested by the customer.
Completion of the professional service does not depend upon the approval of an application, declaration or relief by Revenue or any other authority.
5. Professional Advice
Our professional assessment may conclude that:
- No customs declaration is required;
- No customs clearance is required;
- Customs relief is available;
- An exemption applies; or
- A different customs or taxation treatment is appropriate.
Where this occurs, that advice forms part of the contracted professional service.
Our advice frequently saves customers from unnecessarily paying customs duty, VAT and other import charges, often reducing the overall cost of importing a vehicle by between approximately 23% and 35%.
Where our professional assessment concludes that no declaration, application or customs clearance is required, the professional service has nevertheless been successfully completed and no refund shall be payable.
6. Urgent Services
Where an urgent service is requested, work is prioritised immediately.
Urgent service requests are non-refundable once work has commenced.
7. Customer Responsibilities
Customers are responsible for providing:
- Complete information;
- Accurate information;
- Truthful information; and
- Compliant documentation.
Customers must promptly respond to requests for further information.
Customers remain responsible for ensuring all information supplied is accurate before any declaration or application is submitted.
Customers remain responsible for complying with all statutory deadlines.
8. Additional Work
Where information or documentation supplied by the customer is incomplete, inaccurate, inconsistent or non-compliant, we will identify the deficiencies and advise the customer of any further information required.
Where additional professional work becomes necessary because information or documentation must be corrected, replaced, supplemented or reassessed, we reserve the right to charge an additional Professional Service Fee.
Additional work may include:
- Reviewing revised documentation;
- Revised calculations;
- Amended declarations;
- Amended applications;
- Revised reports;
- Additional Revenue correspondence;
- Further eligibility assessments; and
- Additional professional advice.
Any additional Professional Service Fee will be clearly communicated to the customer and agreed before the additional work is undertaken.
9. Customer Information and Reliance
We are entitled to rely upon all information, documentation and instructions supplied by the customer unless we become aware that they are inaccurate or misleading.
Our professional advice, declarations, applications, reports and assessments are prepared solely upon the information supplied to us.
The customer is responsible for ensuring that all information and documentation supplied is complete, accurate and up to date.
We accept no responsibility for additional taxes, duties, penalties, delays, refusals or other consequences arising from inaccurate, incomplete or misleading information supplied by the customer.
Where new or corrected information is supplied after work has commenced, we reserve the right to revise our advice and charge an additional Professional Service Fee where further work is required.
10. Right to Refuse or Cease Acting
We reserve the right to refuse instructions or cease acting where we reasonably believe that:
- Incorrect or misleading information has been supplied;
- Documentation cannot be satisfactorily verified;
- The requested service would not comply with applicable customs or tax legislation;
- Continuing to act would expose us to legal, regulatory or reputational risk; or
- The customer requests advice or action that we consider inappropriate or unlawful.
Where professional work has already commenced, the Professional Service Fee remains payable in accordance with these Terms.
Where additional work has already been undertaken before refusing or ceasing to act, we reserve the right to charge an additional Professional Service Fee reflecting the work completed.
11. Revenue Follow-Up
Our engagement generally concludes once the requested professional service has been completed.
Our Professional Service Fee does not include responding to:
- Post-clearance Revenue queries;
- Revenue audits;
- Compliance interventions;
- Revenue reviews;
- Investigations; or
- Additional requests received after completion of the engagement,
unless expressly agreed in writing.
Where further assistance is requested or required after completion of the original engagement, we reserve the right to charge an additional Professional Service Fee.
12. Abandoned Engagements
Where an engagement cannot be completed because the customer fails to provide the required information, documentation or instructions, the Professional Service Fee remains payable in accordance with these Terms.
Where no communication is received from the customer for a continuous period of three (3) months, we may treat the engagement as abandoned and close the file without further notice.
If the customer subsequently wishes to proceed, we may require a new order and payment of a new Professional Service Fee.
This reflects the need to reopen the file, review updated documentation, reassess eligibility and consider any changes in legislation, Revenue practice or the customer’s circumstances.
We accept no responsibility for additional taxes, duties, penalties, delays or loss of reliefs arising from customer delay or abandoned engagements.
13. Entire Engagement and Scope of Services
The Professional Service Fee relates solely to the specific service ordered by the customer.
Unless expressly agreed otherwise in writing, our engagement does not include:
- Ongoing support;
- Monitoring;
- Post-clearance assistance;
- Appeals;
- Objections;
- Amendments;
- Reviews;
- Additional declarations;
- Additional applications;
- Additional reports; or
- Additional professional advice.
Where further work is requested before or after completion of the engagement, we reserve the right to treat that work as a separate engagement and charge an additional Professional Service Fee.
Where the scope of the engagement changes materially after work has commenced, we may suspend further work until the customer has accepted any revised Professional Service Fee.
14. Revenue Decisions
We cannot guarantee that Revenue or any other authority will approve an application, grant relief, accept a valuation or reach any particular decision.
All decisions remain solely within the discretion of the relevant authority.
15. Limitation of Liability
We will exercise reasonable care and professional skill in providing our services.
To the fullest extent permitted by law, we shall not be liable for:
- Delays caused by customers;
- Incorrect or incomplete information supplied by customers;
- Missing documentation;
- Decisions made by Revenue or other authorities;
- Penalties arising from customer error; or
- Delays outside our reasonable control.
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited under Irish law.
Subject to the above, our total liability arising out of or in connection with the provision of our services shall not exceed the Professional Service Fee paid for the relevant engagement.
16. Privacy
Personal information is processed in accordance with our Privacy Policy.
17. Governing Law
These Terms and Conditions are governed by the laws of Ireland.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Irish courts.
18. Contact
CustomsDeclaration.ie
Email: info@customsdeclaration.ie
